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FAQS & Terms Meri by Design

 

How do I make a purchase?

Shopping at MERI by Design is easy. You can shop by product category such as dresses, clothing, accessories (using navigation in the drop down menus).Once you have found an item, select your size and click on the 'ADD TO CART' button next to each item. You can then continue shopping or go to the basket in the top right hand corner to complete your order. You will need to register with us before your order can be processed. At checkout, you can review and amend your order details on the CART menu.

 

Can I change my order?

If your order has been processed and completed, you cannot change your online purchase. Simply wait until your item arrives in the mail, follow the Returns Policy to return your item and then re-purchase your preferred item/s. You can also email us and request assistance.  Please email us by clicking EMAIL HERE

 

Do I need an account to place an online order?

Yes you will need to set up an account on our website in order to place an order. Setting up an account is easy and you can do this while placing your order.

 

Can I place an order over the phone?

Due to security reasons, Meri By Design does not offer a telephone ordering system.

What if I notice my details are wrong after I have place and paid for my order?

If you are having issues placing an order online please email us HERE for help.

 

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity. If you have any further questions please email us at customerservices@meri.com.au.

 

 

Delivery & Shipping

Your items will be shipped within 24 hours by post. If you require express post, please contact our customer services team and we can arrange this for you. If there is a problem with your order for whatever reason, our friendly team will contact you by email or telephone to notify you.

Can I track my order online?

You are able to keep track of the progress of your purchase by logging into your Meri By Design account. If you have any questions or concerns please email us at customerservices@meri.com.au for further help.

How soon will I receive my order?

Once the order has been place we allow 7 working days for you package to arrive. This however can be subject to delays due to the post and unforseen circumstances.

How much are shipping costs?

Here at Meri by Design there is a $10.00 flat rate for shipping around Australia this includes packaging. International shipping is a flat rate of $15.00 per order and includes packaging. Please Email us at admin@meri.com.au if you have any questions.

My order has not arrived yet?

In some circumstances orders may take slightly longer than expected. This may be due to:

  • Credit card authorisation and address verification being received prior to processing, or
  • If an item you have ordered is out of stock online, we will attempt to locate your item at another store and dispatch to you as soon as the item becomes available. No additional postage charges apply. We will notify you if the item has sold out across all stores.

For any other concerns or enquiries please contact by EMAILING US HERE.

 

Returns & Exchanges

We do accept returns providing the items are returned within 10 working days form receipt of garment.

RETURNS POLICY

Meri by Design makes every effort to ensure the garments and accessories you order are in the best condition at the time we despatch them to you. It is suggested you try on the garments for size as soon as you receive your delivery.

If you’re not completely satisfied with your purchase, just return the item to us in the original condition with tags and your completed return form within 14 days of receiving it. We will happily issue you with a refund or exchange.

• Postage is non refundable

• Although we usually process returns immediately, please allow 5-7 days for refund to be processed.

Any returns that have been worn, damaged or soiled, or that don’t have a Meri by Design tag attached in its original position will not be accepted and will be returned to the customer and a refund refused.

Please ensure that the returning goods are securely packed in the original packaging materials so as to avoid any damage in transit.

If you need assistance with returns, please contact customer service or email customerservices@meri.com.au.

 

RETURN ADDRESS:

 

Attention: MERI BY DESIGN
EXCEN BUILDING

133 Alexander Street, Crows Nest NSW 2065 AUSTRALIA
Telephone 02 9431 5373

email enquires HERE

 

Can I return sale items?

Meri by Design does not accept any returns on sale items. If sizing is wrong we will exchange for the same item if the stock is available.

Can I return my Online Shop purchases in-store?

Unfortunately online purchases cannot be returned or exchanged to any of our stockists. Please follow the above directions on how to return

How long do refunds take to process?

MERI by Design will process your refund as soon as the Shop Online Returns Form and your return is received and has been inspected. It may take up to 10 business days for your money to be electronically transferred and this will vary depending on bank processing times. If you have chosen to exchange your item please allow 10 business days for the process, however we will keep you informed of its progress and availability of your exchange item.

Email Subscriptions

How often will I receive emails?

MERI by Design sends out regular communications detailing product offerings and news. We endeavour not to overload our customers with information too frequently; however, customers can choose to unsubscribe from these updates whenever they like.